L&D Capability Framework

STAKEHOLDER ENGAGEMENT

Facilitates expectations to maintain relationships with stakeholders

Creates and monitors communication plan, in consultation with stakeholders, including opportunities to provide feedback

Seeks success criteria from stakeholders and uses these to monitor the risks and successes of the program

PROJECT PLANNING

Applies and monitors project management tools and approaches

Shares project plans with key stakeholders, monitors progress, and provides regular updates

Develops and monitors a detailed project plan, including activities, milestones, timelines, resources, logistics, measurements and communications

LEARNING TRANSFER STRATEGIES

Develops and monitors a learning transfer support strategy that addresses the drivers of workplace performance

Translates learning strategies into operational and actionable goals and monitors their progress

Develops and monitors individual learning application plans for learners and works with stakeholders to ensure learners are supported

DESIGN LEARNING SOLUTIONS

Monitors design direction and undertakes questioning to better understand the content required for the learning solution

Monitors learning needs of individuals and organisation, tailoring the learning solution before, during and after the learning event

Monitors the effective use of different delivery methods and how these can be used when designing learning solutions

DESIGN LEARNING PATHWAYS

Provides stakeholders with a range of learning activities to achieve desired outcomes

Monitors the latest technology developments to enhance the learning outcomes

Utilises and monitors a range of methodologies to enhance learning solutions and outcomes

DEVELOP LEARNING MATERIALS

Monitors and structures content into appropriate Communication methods to ensure clarity

Develops and incorporates learning materials utilising a mix of delivery and multiple learning materials

Designs and monitors various methods to assess learners’ comprehension of content throughout the learning process

DELIVERY & LEARNER PREPARATION

Reviews and prepares materials, session plans and creates backup activities and resources to support the delivery of the workshop

Confirms details with learners and stakeholders in advance, reaffirming program goals, value and logistics (preparation, timing etc)

Considers how the learners’ mindset plays a role but focuses on learning program in isolation of the work environment

MANAGE LEARNER ENGAGEMENT

Checks the learning environment for any factors that will impact learning or safety, and takes corrective action

Monitors learners to identify anxiety, sensitivity, energy levels and (dis)engagement, and handles disruptive behaviour

Monitors and responds to potential risks, considering options for different approaches to achieving learning outcomes

FACILITATE LEARNING

Projects a presence of self-assurance and confidence that enhances learning processes and experiences

Uses facilitation techniques to utilise learners’ prior experience to introduce new concepts and applications

Monitors and assesses learner progress to provide timely feedback

MEASURE PROGRAM EFFECTIVENESS

Has a range of evaluation data collection and analysis methods

Has knowledge of multiple and appropriate evaluation methods, designs and processes

Has knowledge of how to conduct data analysis from different sources and reporting the conclusions and recommendations

EVALUATE LEARNING IMPACT

Seeks advice from stakeholders and learners regarding baseline evaluation metrics to monitor learning impact

Proactively seeks and monitors feedback regarding instructional design and delivery. Works with learners and stakeholders to adjust methodology to suit learners

Evaluates and monitors post-program results over time to assess application for the learner, and potential organisational impact

REVIEW PERFORMANCE

Monitors and incorporates stakeholder and learner feedback to improve performance outcomes

Monitors self, learners and stakeholder evaluation to assess strengths and areas for improvement

Identifies learning opportunities to monitor and address areas for improvement

COURAGEOUS CONSULTING

Provides frank and honest feedback to stakeholders in regard to learning needs and solutions

Shows initiative and works through challenging issues and offers professional opinion to achieve successful outcomes

Gains the trust of others by providing information and advice in a professional and credible manner

MARKETING & COMMUNICATIONS

Ability to present and convey information in a confident, clear and interesting way, in a manner appropriate to the target audience

Monitors stakeholders needs and provides clearly defined marketing solutions

Contributes to, and monitors the development of tactical marketing campaigns

FINANCE & BUDGETING

Demonstrates some commercial acumen through, planning and budgeting

Understands and monitors the cost benefit between the learning investment and outcomes (e.g. improved performance of learners)

Communicates and monitors the commercial aspect of projects to relevant stakeholders