The role of learning and development professionals is changing significantly, with a move from traditional learning methodologies to innovative ways to design not just programs but learning pathways to engage learners and achieve the desired outcomes.
We undertook extensive research to identify the capabilities that L&D professionals need to be successful. With the help of our members and the wider L&D community we identified over 200 capabilities across six dimensions.
This L&D Capability Framework is relevant and applicable to all learning and development professionals accountable for the design and/or delivery and implementation of learning initiatives for their clients or organisations.
It covers the behaviours that L&D professionals require for long-term success within their profession and industry.
| Value Diversity | Emotional Intelligence | Continual Development |
|---|---|---|
| Monitors and considers experiences, perspectives, approaches, values and beliefs of others | Is aware of and monitors their emotions, body language, tone of voice, energy levels, and how these impact others | Has solid understanding of, and monitors their own learning needs and development opportunities |
| Monitors and seeks feedback and input from others, and is open to different views | Creates and monitors a sense of openness about how they are feeling about situations, appropriately expressing themself, creating feelings of trust, understanding, and authenticity | Monitors the currency and relevance of learning methods, trends and technology to maximise learning outcomes |
| Monitors, recognises and adapts to individual differences and experiences | Monitors own and others’ feelings when making decisions, combines the information in feelings with facts and technical information | Identifies and monitors core challenges of stakeholders and draws connections to improve learning outcomes |
Professional Attributes
VALUE DIVERSITY
Monitors and considers experiences, perspectives, approaches, values and beliefs of others
Monitors and seeks feedback and input from others, and is open to different views
Monitors, recognises and adapts to individual differences and experiences
EMOTIONAL INTELLIGENCE
Is aware of and monitors their emotions, body language, tone of voice, energy levels, and how these impact others
Creates and monitors a sense of openness about how they are feeling about situations, appropriately expressing themself, creating feelings of trust, understanding, and authenticity
Monitors own and others’ feelings when making decisions, combines the information in feelings with facts and technical information
CONTINUAL DEVELOPMENT
Has solid understanding of, and monitors their own learning needs and development opportunities
Monitors the currency and relevance of learning methods, trends and technology to maximise learning outcomes
Identifies and monitors core challenges of stakeholders and draws connections to improve learning outcomes
Strategy & Planning
STAKEHOLDER ENGAGEMENT
Facilitates expectations to maintain relationships with stakeholders
Creates and monitors communication plan, in consultation with stakeholders, including opportunities to provide feedback
Seeks success criteria from stakeholders and uses these to monitor the risks and successes of the program
PROJECT PLANNING
Applies and monitors project management tools and approaches
Shares project plans with key stakeholders, monitors progress, and provides regular updates
Develops and monitors a detailed project plan, including activities, milestones, timelines, resources, logistics, measurements and communications
LEARNING TRANSFER STRATEGIES
Develops and monitors a learning transfer support strategy that addresses the drivers of workplace performance
Translates learning strategies into operational and actionable goals and monitors their progress
Develops and monitors individual learning application plans for learners and works with stakeholders to ensure learners are supported
Design & Development
DESIGN LEARNING SOLUTIONS
Monitors design direction and undertakes questioning to better understand the content required for the learning solution
Monitors learning needs of individuals and organisation, tailoring the learning solution before, during and after the learning event
Monitors the effective use of different delivery methods and how these can be used when designing learning solutions
DESIGN LEARNING PATHWAYS
Provides stakeholders with a range of learning activities to achieve desired outcomes
Monitors the latest technology developments to enhance the learning outcomes
Utilises and monitors a range of methodologies to enhance learning solutions and outcomes
DEVELOP LEARNING MATERIALS
Monitors and structures content into appropriate Communication methods to ensure clarity
Develops and incorporates learning materials utilising a mix of delivery and multiple learning materials
Designs and monitors various methods to assess learners’ comprehension of content throughout the learning process
Execute & Deliver
DELIVERY & LEARNER PREPARATION
Reviews and prepares materials, session plans and creates backup activities and resources to support the delivery of the workshop
Confirms details with learners and stakeholders in advance, reaffirming program goals, value and logistics (preparation, timing etc)
Considers how the learners’ mindset plays a role but focuses on learning program in isolation of the work environment
MANAGE LEARNER ENGAGEMENT
Checks the learning environment for any factors that will impact learning or safety, and takes corrective action
Monitors learners to identify anxiety, sensitivity, energy levels and (dis)engagement, and handles disruptive behaviour
Monitors and responds to potential risks, considering options for different approaches to achieving learning outcomes
FACILITATE LEARNING
Projects a presence of self-assurance and confidence that enhances learning processes and experiences
Uses facilitation techniques to utilise learners’ prior experience to introduce new concepts and applications
Monitors and assesses learner progress to provide timely feedback
Evaluate & Business Feedback
MEASURE PROGRAM EFFECTIVENESS
Has a range of evaluation data collection and analysis methods
Has knowledge of multiple and appropriate evaluation methods, designs and processes
Has knowledge of how to conduct data analysis from different sources and reporting the conclusions and recommendations
EVALUATE LEARNING IMPACT
Seeks advice from stakeholders and learners regarding baseline evaluation metrics to monitor learning impact
Proactively seeks and monitors feedback regarding instructional design and delivery. Works with learners and stakeholders to adjust methodology to suit learners
Evaluates and monitors post-program results over time to assess application for the learner, and potential organisational impact
REVIEW PERFORMANCE
Monitors and incorporates stakeholder and learner feedback to improve performance outcomes
Monitors self, learners and stakeholder evaluation to assess strengths and areas for improvement
Identifies learning opportunities to monitor and address areas for improvement
Business Smarts
COURAGEOUS CONSULTING
Provides frank and honest feedback to stakeholders in regard to learning needs and solutions
Shows initiative and works through challenging issues and offers professional opinion to achieve successful outcomes
Gains the trust of others by providing information and advice in a professional and credible manner
MARKETING & COMMUNICATIONS
Ability to present and convey information in a confident, clear and interesting way, in a manner appropriate to the target audience
Monitors stakeholders needs and provides clearly defined marketing solutions
Contributes to, and monitors the development of tactical marketing campaigns
FINANCE & BUDGETING
Demonstrates some commercial acumen through, planning and budgeting
Understands and monitors the cost benefit between the learning investment and outcomes (e.g. improved performance of learners)
Communicates and monitors the commercial aspect of projects to relevant stakeholders
Watch this short video that provides a snapshot of the Capability Framework and its dimensions. Watch Now
© 2022 ILP Asia Pacific
Acknowledgement of Country
We acknowledge the Traditional Custodians of the land upon which we work and live.
We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and future.
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